Oklahoma Natural Gas: Important FAQs

Oklahoma Natural Gas is dedicated towards the cause of providing safe and environment-friendly energy resources. The mission is simple, that is, to deliver natural gas for a better tomorrow. Keeping in mind ONG’s mission statement we try to ensure safe operational services. Since we also live and work in the same areas as its customers, a commitment to safe operations ensures a better future for all of us.

What to Keep in Mind Regarding Natural Gas Utilities

  • Through its expansive system of regulated natural gas pipelines, ONG is committed to providing reliable natural gas services to our customers.
  • To provide the best service to its customers, ONG has ensured that its pipelines meet the required federal, state, and national standards of design, installation, and maintenance.
  • With its system that emphasis on integrity, its services are efficient, safe, and reliable. It has a dedicated customer base of 2.1 million people throughout the Midwest, relying on the natural gas services.
  • Multiple pipelines in various areas are present underground and customers are advised to stay up-to-date regarding such pipelines near them.

Frequently Asked Questions

Here are some of the commonly asked questions:


How do I identify your employees?

Oklahoma Natural Gas employees can be identified by the photo identification card they carry and many also wear the standard company uniform. However, we understand your hesitance to let just anyone enter your home and thus, you can reach out to the helpline to confirm the identity of the employee or their purpose for visiting.

How should I prepare for the heating season?


The following steps should be followed to ensure safety during heating season:

  • There should be no obstructions to the heater’s air intake.
  • Vents and flues should be unblocked and intact to prevent carbon monoxide from forming.
  • Heating and cooling equipment should be inspected by a qualified inspector.
  • Based on your manufacturer’s recommendation a carbon monoxide detector should also be installed and maintained.
  • If you suspect carbon monoxide poisoning in your home, immediately evacuate the building and then call 911.

Save Energy and Money

The weather turning cold doesn’t have to mean that you have empty your wallets. Here are some tips that’ll help you conserve the energy and your expenditure:

  • Ensure that heaters are adjusted correctly and the filters are clean.
  • Conserve heat by adding weather-stripping and sealing the windows and doors.
  • The thermostat can be lowered at night, if feasible.
  • Unused rooms should be sealed so that unnecessary eating is prevented.
  • Our Average Adjustment Plan helps you reduce the irregularities in your bill by spreading your expenditure on natural gas throughout the year.

How do I read my meter?

Generally, Oklahoma Natural Gas meters are located above ground along property lines or in the utility easement. To learn more about reading your meter and reporting, you can visit the How to Read Your Meter page.

How can I better understand my bill?

Click here to visit dedicated page that helps you understand your bill.

How do I avoid utility scams?

Oklahoma Natural Gas is committed to keeping its customers and communities safe from fraudulent activities. To ensure your safety, please keep in mind the following points:

  • Oklahoma Natural Gas would never collect payments from the customers in-person.
  • All our employees dress in blue denim shirts and jeans, with the logo of Oklahoma Natural Gas attached to their uniform.
  • Company ID cards are always carried by all the employees.
  • Company employees travel only in Oklahoma Natural Gas-logoed vehicles.
  • Ensure proper disposal of your bills to keep your personal information safe. You can also opt in for our paperless billing services.

How to Avoid Falling for Scams

  • Do not give personal information over the phone: Sensitive information such as your social security number, credit card information etc. should not be shared over the phone with anyone, unless you have initiated the conversation or are confident about the identity of the speakers.
  • Pay your bills with your own information: While paying your bills, ensure that the information you are using is your own and not someone else’s.
  • Do your research: If you receive a call from someone asking you to pay the utility bill immediately or demanding personal information, do not give in to the pressure. Hang up the phone and call the customer service helpline number to know about your utility bill.
  • Be wary of the door-to-door sales approach: Do not allow strangers to enter your home on the premise of checking your appliances, natural gas pipes, or electrical wiring. Oklahoma Natural Gas employees will not show up for maintenance without an appointment scheduled by you and always carry their company ID cards.
  • Be proactive: In case you have already provided your personal information to someone posing as an employee, immediately contact your bank. Also contact the three national credit bureaus (Equifax, Experian, and TransUnion), so that a notation can be put on your account. This will protect your credit rating.
  • Inform others: Elderly customers are most often the victims of utility scams, however, everyone is a potential victim. Thus, if you come to know of any such scam, make sure to inform your family and friends, so that they can stay alert.

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