Oklahoma Natural Gas Login- ONG Bill Payment, Tariffs, Customer Care Number

Established in 1906, Oklahoma Natural Gas (ONG) company is the cornerstone of one of the oldest corporations in Oklahoma. Oklahoma Natural Gas serves more than 877,000 commercial, residential and industrial customers in the state of Oklahoma. ONG is the division of ONE Gas, Inc., a natural gas distribution company and the successor to the company which later on became ONEOK, Inc. in the year 1980.

ONE Gas is the largest publicly traded, 100 percent-regulated natural gas utilities in the US. It provides natural gas distribution services to more than 2 million customers in Oklahoma, Kansas and Texas. The company is headquartered in Tulsa, Oklahoma. It is the largest natural gas distributor in the states Oklahoma and Kansas and third largest in Texas when we calculate in number of customers.

Oklahoma Natural Gas Login – ONG Bill Payment

One Gas is the successor to company founded in 1906 as Oklahoma Natural Gas Company and became ONEOK Inc. in 1980. Later in the year 2014, ONEOK separated its natural gas distribution business to create ONE Gas Inc. It is the organization that strives excellence. They value the trust of their customers who have helped them to grow their business. Environmental performance and safety are the top priorities and they work to deliver natural gas service without causing any adverse effect on the public.

Oklahoma Natural gas created an integrity management program soon after the Office of Pipeline Safety issued the final rule requiring natural gas pipeline operators to develop an integrity management programs for natural gas. Let’s have some facts at glance:

  • 19,300 Pipelines and Natural Gas Properties
  • 877,000 average number of customers
  • 1,100 Oklahoma Gas Employees
  • Oklahoma ranks at 3rd for producing most natural gas.


Understanding the ONG Bill

Oklahoma Natural Gas tariffs for residences have been simplified so that they can be understood in a better way. There are two types of ONG rates that have been tailored to meet the gas consumption of an individual. You can even check out ONG gas tariffs from here.

Plan A has been designed for lower-volume customers having annual consumption less than 50 Dekatherms/yearPlan B is for the larger-volume customers having consumption more than or equal to 50 Dekatherms/year.

Note that these plans only affect what ONG charges you for their services and delivering the gas. Cost of fuel (natural gas) you consume is separate and must be paid to buy natural gas. The company makes no profit on sales of the natural gas. Dekatherm is the unit to measure energy content. 1 Dekatherm is equal to around 1,000 cubic feet of natural gas.

Plan A (50 Dekatherms/year)

  • Monthly service charge – $15.46
  • Delivery charge / Dekatherm – $4.1143

Plan A (Equal to or more than 50 Dekatherms/year)

  • Monthly service charge – $32.60
  • Delivery charge / Dekatherm – No Delivery charge

Below are the descriptions of some of the terms that are mentioned on the bill and customers might confuse between them:

COG (Cost of Gas)

It is the also called as customer fuel cost in the state of Oklahoma and refers to the cost the company pays for the natural gas as well as the related storage and transportation costs. COG might also contain some other charges that are approved by the regulatory authority. The state statutes and regulations don’t allow the company to mark up the cost of gas.

Customer Charge or Service Charge

Customers pay service charge or customer charge to help the company recover the fixed costs of providing natural gas to the consumers. This fixed cost includes bill processing, meter equipment, meter reading, service line maintenance and the customer service personnel.

Delivery Charge

The customers are made to pay a delivery charge to have the natural gas delivered at their residence or business premise. The charge may vary as it is on the basis of billed gas usage.

Cost of Service in Oklahoma

This includes the service charge delivery charge along with the additional fees to make sure that the gas and other related services are made available whenever you need them.

MDQ Fee in Oklahoma

It corresponds to the portion of cost associated with the maintenance of company’s ability to meet the consumer demands at time of peak. This charge might apply on certain rates.

Temperature Adjustment in Oklahoma

This depends on the weather variations, It is generally based on the historical weather information and can come handy in reducing the bills at colder places.

Riders and Other Fees

Rider fees is designed to cover up a variety of expenses that is related to getting the service when you need it. The charges are generally not included in the basic rates as they fluctuate.

Franchise Fee

It is the that is paid to the municipality by the company in order to operate in the city seamlessly and use its rights for pipelines. Franchise election is generally held periodically to determine if the privileges can be retained.  Oklahoma Natural Gas Corporation bears the expense for this election.

The Units of Measure

  • Ccf: It’s the abbreviation for 100 cubic feet.
  • MCF: It is the abbreviation for 1,00 cubic feet.
  • Dth: It’s the abbreviation for 1,000,000 Btu’s (1 MMBtu).
  • Btu Adjustment in OK: This adjustment is done for heat content of the gas. Btu is the abbreviation for British thermal unit, a unit to measure heat value of gas.
  • Constant: It is the pressure factor or meter factor that is used to covert the metered volume to bill volume.

How to Pay Oklahoma Natural Gas Bill (ONG Bill Pay) – Different Payment Options

There are different methods using which you can make the ONG bill payments and some of them are listed here.

Through Credit Card, Debit Card and Electronic Check

You can pay Oklahoma natural gas bill using electronic check system make ONG bill payment through debit or credit card using ONG’s payment vendor – Paymentus. You should know that the maximum payment amount per transaction is around $1,500 if you are paying through Paymentus using credit or debit card.

Using Automatic Payments

You can signup to pay Oklahoma Natural Gas bill every month through automatic checking or savings account withdrawal and reduce the hassle of paying monthly bills. ONG will deduct monthly charges for natural gas service directly from savings account on the due date of bill without charging anything extra. You will continue to receive the detailed copy of your bill each month. It will arrive 2 weeks before ONG deducts the bill from your account. You can visit the official website to enable automatic payment option for Oklahoma gas bill.

Using Mobile App

ONG bill pay can also be done through Oklahoma Natural gas mobile app that is available for free both on Google Playstore and Apple Appstore. You should have the Oklahoma Natural Gas online account to gain access to the mobile app. You can register for your ONG account directly form the homepage.

Pay ONG Bill through Mail

Oklahoma Natural Gas Office address is:

Oklahoma Natural Gas,

P.O. Box 219296,

Kansas City, MO 64121-9296

You must include the tear-off portion of the monthly statement and write your account number on the check.

Oklahoma Gas Bill Payment on Authorized Payment Locations

There are more than 500 payment outlets to make Oklahoma natural gas bill payment like payment drop boxes, authorized pay agents, and kiosks to pay the bill in person. In case of cut-off notice you need to bear extra fee. Use location finder to find location of ONG authorized payment center.

Speak to an Agent

You can always pay ONG bills using Interactive Voice Response (IVR) system through credit/debit card or phone check. Give a call on 800-664-5463 and follow the prompts to pay through IVR or speak with the customer care executive of Oklahoma Natural Gas company.

Bill Pay Service of your Personal Bank

ONG bill payment can also be made using personal bank website. You may need ONG’s mailing address (mentioned above) to schedule a payment. Apart from this, you will need your 18-digit Oklahoma Natural Gas Account Number which can be found on bill.

How to Register on Oklahoma Natural Gas Website/Mobile App/Portal – Step-by-Step Guide

  • Go to the registration page.
  • Now, select the account type from three different options including – ‘Residential or Commercial’, ‘Home Builder’ or ‘Property Builder’. Click on the ‘Next’ button.


  • Now, fill in the details on the next screen such as ‘Username’, ‘First Name’, ‘Middle Name’, ‘Last Name’, ‘Password’, ‘Email’, ‘Phone’, ‘Secret Question’ and its answer and then accept the terms and conditions. Click on the ‘Next’ button after you fill in the information.


  • Its up to you now whether you wish to look to associate a billing account with your profile or register a new connection by clicking on ‘Start Service’.


Oklahoma Natural Gas Customer Care – How to Contact Support

Oklahoma Natural Gas Emergency Service can be contacted in case you smell gas odor. In such a situation, leave the area immediately and call 911 or 800-458-4251. You will get support 24 hours a day and even in holidays and weekends.

To connect to Oklahoma Natural Gas Customer Service Line, which is a toll-free line, dial in to – 800-664-5463. They can be contact Monday to Friday from 7AM to 7PM CT (Saturday and Sunday are closed). The automated and ONG emergency customer service is available 24 hours a day, 365 days a year.

Oklahoma Natural Gas Customer Care Email – Connect via this link – https://www.oklahomanaturalgas.com/showmodal?action=contactus

ONG Office Address

Oklahoma Natural Gas

P.O. Box 219296

Kansas City, MO 64121-9296