To never miss a payment, set up the autopay feature and make your life easier! This will enable you to pay ONG bills instantly before the due date. In this way, you can avoid any late fee charges or fines. It is a great option that you can set on your ONG Account and get notified whenever the bill gets generated. Set up automatic payments so that the bill gets paid automatically.
Options for Every Budget
Paying your natural gas bill has never been easier. Select from the multiple options we have, from autopay to credit cards or through our mobile app, and never miss your monthly bill.
Pay Online
Access to an online account makes it easier for the customer to manage their account whenever they want. Further, ease of making payments is aided by our guest payment feature that lets a third party pay on your behalf by searching your account through your phone number or address.
Payment Arrangement
Customers can call Oklahoma Natural Gas to discuss payment arrangement options if they have received a notice stating that their services will be turned off due to non-payment. Your account number and address will be required to discuss payment arrangement options.
Our customer service department is available from Monday to Friday, between 7 AM to 7:00 CT. Call 800-664-5463 to reach the customer service personnel. Services remain closed on all Saturdays and Sundays.
How to Set Up Automatic Payments in ONG Account
Worried about paying your monthly bill on time? Our easy auto-pay feature resolves the hassle and lets you pay automatically through a checking or savings account withdrawal on a monthly basis. Sign up today and never miss a bill!
How Autopay Works at Oklahoma Natural Gas?
- The total bill amount for natural gas service will directly be deducted from the checking or savings account provided by you. The amount is deducted on the monthly due date of the bill and no additional cost is charged for the service.
- A detailed copy of the bill will also be made available to the customers, at least two weeks before the account is drafted. You can contact the customer service, in case of any questions or discrepancies.
- Your current statement can be viewed by signing-in to your account.
ONG Autopay Eligibility
The following conditions should be fulfilled to subscribe to the autopay option:
- S. checking of saving accounts with a U.S. bank.
- Meet the predetermined credit criteria of Oklahoma Natural Gas.
- Account must be current.
After I enroll, how long before the plan takes effect?
The autopay feature will be effective from the next date of payment that is indicated on your bill statement. Your current bill amount will not be deducted from your account.
FAQs
How to Enroll
Online
- Sign-in to your Oklahoma Natural Gas online account.
- An option for Automatic Payment is available in the top box, towards the right of your payment amount. If this option is not listed for you, then your account is not eligible for Automatic Payment.
- Clicking on the toggle switch present next to ‘Automatic Payment’ will enroll you in the autopay system.
- Fill out your information on the program page that appears and click ‘NEXT’. Confirm all the information that is presented under the Confirm Automatic Payment Details section. Click on the ‘ENROLL’ button.
By Phone
- Our Interactive Voice Response System can also assist you in signing up for automatic payments. Dial 1-800-664-5463 to begin enrollment.
- Enter your account information. For Billing Options press 4 and then select Automatic Payment by pressing 3.
- Enrollment forms can also be obtained from our customer service representatives. Simply call 1-800-664-5463 and press 0 after the initial dial tone ends. Representatives can be contacted between 7 AM to 7 PM CT, from Monday through Friday.
Canceling Enrollment
Online
- Sign in to your online account.
- In the box present at the top, click on the toggle switch next to the Automatic Payment option.
- A program window will appear. Select the option ‘UNENROLL’ (blue-colored button).
- A message will appear confirming that you have been unenrolled from the autopay option.
By Email
- Click on the ‘Contact Us’ button to send us an email notifying us that your account should be removed from the Automatic Payment option.
By Phone
- Simply call 1-800-664-5463 and press 0 after the initial dial tone ends to speak to a customer service representative. Representatives can be contacted between 7 AM to 7 PM CT, from Monday through Friday.
Updating Automatic Payment
Online
- Sign in to your online account.
- In the box present at the top, click on the toggle switch next to the Automatic Payment option.
- From the program window that appears, select the ‘MANAGE MY BANK INFORMATION’ option.
- Move to the page titled Manage Payment Methods and select the update toggle.
- The default option is ‘Checking’, you can change it to ‘Savings’ or leave it as it is.
- Enter the new Routing Number and Bank Information Number.
- Click on ‘SAVE’.
By Phone
- Our Interactive Voice Response System can also assist you in signing up for automatic payments. Dial 1-800-664-5463 to begin enrollment.
- Enter your account information. For Billing Options press 4 and then select Automatic Payment by pressing 3.
Pay by Mail
You can also mail your natural gas bill payment to the following address:
Oklahoma Natural Gas
P.O. Box 219296
Kansas City, MO 64121-9296
Please ensure that you have also included the tear-off portion of your monthly bill in the mail and written your account number at the back of the check.
Authorized Payment Locations
You can also pay your bill in person by heading to over 500 payment locations set up by Oklahoma Natural Gas, including authorized pay agents, payment drop boxes, and kiosks. However, payment made through these channels might take several days to post to your account. In case you have a cut-off notice, it is important that you contact us immediately, with your payment information. The service providers may charge a fee.
Wish to Speak to an Agent?
You can pay your Oklahoma Natural Gas bill by phone, check, or credit card easily, with the assistance of our Interactive Voice Response (IVR) system.
Call 800-664-5463 and follow the instructions to pay through the IVR system or to talk to a customer service personnel.
Want to Pay Through Your Personal Bank’s Bill Payment Service?
Oklahoma Natural Gas provides its customers the option to pay their monthly bills via the official website of their personal banks. You will require the following pieces of information to schedule payments through your bank:
- Your 18-digit Oklahoma Natural Gas account number.
- Our mailing address-
Oklahoma Natural Gas
P.O. Box 219296
Kansas City, MO 64121-9296
Your full account number can be found on your bill or by signing in to your account.
Download the App
Our free mobile app allows you to pay your bill, view your payment history, and more, through your fingertips, whenever and wherever.
Customer Advisories
There are multiple third-party websites and vendors that provide customers a platform to pay their Oklahoma Natural Gas bills. However, they are not affiliated with Oklahoma Natural Gas.
Ensure that you pay your bill only through Oklahoma Natural Gas authorized payment providers. You can log in to your account on your website and use the payment features, or use our mobile app. Authorized payment websites and vendors can also be found near your location.
Headed Overseas?
Our online payment feature might not function in some countries, due to security reasons. To avoid missing your payments or late submissions, ensure that you have paid the latest bill before traveling overseas. You can also enroll in the auto payment option by logging into your account on our website.